PRIVACY STATEMENT
PRIVACY POLICY
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Owner: Shiorah
1. Introduction
This Privacy Policy describes how Shiorah ("we," "us," "our") collects, uses, stores, protects, and discloses personal information collected through the shiorah.com website.
We are committed to protecting your privacy in accordance with applicable laws in Canada, including:
- the Personal Information Protection and Electronic Documents Act (PIPEDA);
- Quebec's Bill 25, where applicable;
- any other applicable Canadian personal information protection legislation.
This policy replaces the initial version adapted to the standard Shopify model.
2. Personal Information Collected
When you use our site or make a purchase, we may collect the following information:
Identification Information
- first and last name;
- billing address;
- shipping address;
- email address;
- phone number.
Order Information
- products ordered;
- purchase history;
- transaction amount;
- delivery details.
Technical Information
- IP address;
- browser type;
- operating system;
- device used;
- pages visited;
- duration of visits;
- analytical data.
Communications
When you communicate with our customer service, we may retain the information exchanged to process your request.
3. Use of Personal Information
We use your personal information to:
- process your orders;
- ship your products;
- manage your customer account;
- provide after-sales service;
- respond to your requests;
- prevent fraud;
- improve our website;
- comply with our legal obligations;
- communicate with you regarding your order.
With your consent, we may also send you:
- promotional offers;
- new products;
- marketing information.
You may withdraw your consent at any time.
4. Consent
By using our site or voluntarily providing us with your personal information, you consent to its collection, use, and disclosure in accordance with this policy.
Where required by law, we obtain your explicit consent before any use for marketing purposes.
You can withdraw your consent at any time by contacting us at:
However, certain uses remain necessary to fulfill a contract or comply with a legal obligation.
5. Shopify and Payment Processing
Our store is hosted by Shopify Inc.
Shopify provides us with the e-commerce platform that allows us to sell our products.
The information you provide may be stored on Shopify's secure servers or those of its service providers.
Payments are processed by providers compliant with the PCI-DSS (Payment Card Industry Data Security Standard) security standard.
Shiorah never has access to full credit card numbers.
For more information:
- Shopify Privacy Policy
- Shopify Terms of Service
6. Third-Party Service Providers
We may share certain information with service providers who assist us in our business activities, including:
- Shopify;
- payment processors;
- carriers and delivery services;
- marketing providers;
- analytical tools;
- customer support providers.
These providers only have access to the information necessary to perform their services.
7. International Data Transfer
Some of our providers may be located outside of Canada.
Therefore, your personal information may be transferred and processed in other jurisdictions, including the United States or other countries where our providers operate.
When such transfers occur, we take reasonable steps to protect your information in accordance with applicable laws.
8. Information Retention
We retain your personal information only for the necessary duration:
- to fulfill the requested services;
- to comply with our legal obligations;
- to resolve disputes;
- to prevent fraud.
When the information is no longer needed, it is securely deleted or anonymized.
9. Information Security
We implement reasonable security measures to protect your personal information against:
- unauthorized access;
- loss;
- theft;
- disclosure;
- modification;
- destruction.
Despite these measures, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Cookies
Our site uses cookies and similar technologies to:
- ensure the site's operation;
- remember your preferences;
- improve your user experience;
- analyze traffic;
- measure the effectiveness of our advertising campaigns.
Cookies may include, but are not limited to:
- essential cookies;
- performance cookies;
- analytical cookies;
- marketing cookies.
You can manage or disable cookies from your browser settings.
Refusing certain cookies may limit certain site functionalities.
11. Your Rights
According to applicable laws, you may have the right to:
- access your personal information;
- correct inaccurate information;
- withdraw your consent;
- request the deletion of certain data;
- request the portability of your information where provided by law;
- file a complaint regarding the protection of your information.
To exercise these rights, contact us at:
12. Child Protection
Our site is not intended for children who have not reached the age of majority in their province or territory of residence.
We do not knowingly collect personal information from minors without the required consent.
13. Policy Modifications
We may modify this Privacy Policy at any time.
Any changes will take effect upon their publication on this page.
The update date at the beginning of this policy will be revised accordingly.
14. Privacy Officer
In accordance with applicable privacy protection requirements, requests relating to personal information can be addressed to:
Privacy Officer
Shiorah
15. Contact Us
For any questions regarding this Privacy Policy or the processing of your personal information:
Shiorah
📧 contact@shiorah.com
🌐 shiorah.com
Canada / Quebec Compliance
This version is adapted to:
- 🇨🇦 PIPEDA
- 🇨🇦 Canadian Electronic Commerce
- ⚜️ Quebec's Bill 25
- 🛍️ Shopify Store operating in Canada